privacy
Introduction
THE EÏNN (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make use of our website at www.theeinn.com (the “Website”).
Please read this Privacy Policy carefully to understand how your personal data is handled.
About us
THE EÏNN is a registered trading name of an online business established in the United Kingdom. We offer products for sale to private customers in the UK and internationally, including but not limited to the United States, Canada, Australia, the United Arab Emirates, Norway, Switzerland, and Monaco.
Related policies
This Privacy Policy should be read together with the following documents, which also govern your use of the Website:
• our Cookies Policy, which explains how cookies and similar technologies are used;
• our Terms of Use, which set out the rules for accessing and using the Website; and
• our Terms of Sale, which apply when you purchase products from us.
In the event of any inconsistency, the Terms of Sale shall take precedence.
Personal data we collect
We may collect and process the following categories of personal data:
• information you provide when creating an account, placing an order, completing forms, making enquiries, or contacting us;
• correspondence records when you communicate with us by email or other means;
• information you provide if you report a problem with the Website or with an order;
• responses to surveys or feedback requests (participation is voluntary);
• transaction details relating to purchases made through the Website and order fulfilment;
• payment-related information, such as the cardholder’s name, billing address, and limited card details (payments are processed securely by third-party providers); and
• information about your use of the Website including, but not limited to, location data, traffic data, weblogs and other communication data.
Automatically collected information
When you visit the Website, we may automatically collect certain technical and usage information, including:
• IP address, browser type and version, device information, operating system, and time zone settings;
• login information where applicable;
• information about your visit, such as pages viewed, navigation paths, interaction data, loading times, and errors.
This data is used for system administration, security, analytics, and to improve the performance and usability of the Website. It is generally processed in aggregated form and does not directly identify you.
Newsletter
Users may subscribe to our newsletter in two ways:
• via a sign-up form displayed on the website (including pop-up forms), and
• during the checkout process, where subscription is offered as an optional choice.
By subscribing to the newsletter, users agree to receive marketing communications, including updates, news, and promotional content related to our store. The only mandatory data collected for this purpose is the email address.
Newsletter subscriptions are managed using MailerLite, which acts as a service provider processing data on our behalf. Subscription may require an additional email confirmation step.
Users may unsubscribe at any time by using the unsubscribe link included in each email o by contacting us directly
Cookies
Analytics
We use Google Analytics to collect information about how users interact with our website.
Google Analytics uses cookies and similar technologies to collect data such as pages visited, time spent on the site, and user interactions. This information helps us improve the performance and usability of our website. Data may be transferred to and processed on servers outside your country of residence.
Analytics cookies are only activated after the user provides consent via the cookie banner.
Marketing and Remarketing
We use Meta Pixel to measure the effectiveness of our advertising and to deliver relevant ads to users.
Meta Pixel allows us to track actions such as page visits, product views, and interactions with our website. This data may be used to create custom audiences and display personalized advertisements on platforms operated by Meta.
Marketing cookies are only activated after the user provides consent via the cookie banner.
How we use your personal data
We use personal data for the following purposes:
• to process and fulfil orders and manage contractual relationships;
• to provide customer support and respond to enquiries;
• to administer user accounts;
• to improve and maintain the Website and our services;
• to notify you about changes to our Website, policies, or services;
• to keep internal records and perform administrative tasks;
• where permitted, to inform you about products or services that may be of interest to you; and
• to ensure the security and integrity of the Website.
Where required by law, marketing communications will only be sent with your consent, and you may opt out at any time.
Disclosure of personal data
We may share your personal data with trusted third parties, including:
• payment processors and logistics providers for order fulfilment;
• service providers who support the operation of the Website;
• analytics and search engine providers who assist us in improving the Website.
We may also disclose personal data where required by law, in connection with legal proceedings, or in the event of a business sale, merger, or transfer of assets.
We do not sell your personal data to third parties.
International data transfers
Your personal data may be transferred to and processed in countries outside the UK or European Economic Area. Where this occurs, we take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws.
Data and payments security
Payment transactions are processed securely by third-party providers such as Stripe. We do not store full payment card details on our servers.
We use Google reCAPTCHA to protect our website from spam and abuse. This service may collect information about users and analyse their behaviour to determine whether interactions are made by humans.
While we implement appropriate technical and organisational measures to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights under applicable data protection laws, including the right to:
• access the personal data we hold about you;
• request correction or deletion of your personal data;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent.
You may exercise your rights by contacting us at customercare@theeinn.com.
Third-party websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.
Access to your personal data
You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete information, in accordance with applicable data protection laws.
You may also request the erasure or restriction of processing of your personal data, or object to certain types of processing where permitted by law.
Requests relating to your personal data can be made by contacting us at customercare@theeinn.com. We may ask you to verify your identity before responding, and we will respond within the time limits required by law. In most cases, no fee is charged for access requests.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will apply from the date of publication.
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